1. Promoter: Tea Venture Limited of Alderman Fenwick’s House, 98-100 Pilgrim Street, Newcastle upon Tyne, United Kingdom, NE1 6SQ

  2. This promotion is open to UK residents, who are aged 18 years and over excluding employees (and their immediate families) of the Promoter, its agents or anyone professionally connected with the promotion.

  3. Promotional Period: The promotion will begin on 01.04.2021 and will close on 01.09.2021. Final date for receipt of claims is 14.09.2021. Any claim received outside of these dates will not be refunded.

  4. Entry instructions: To request your money back visit NOVELTEA Promise and fill out your full name, email address (as used in the initial order), postal address and a short statement (min. 15 words) as to why you were not 100% satisfied with your purchase.

  5. Claims are only valid for purchases that have been made directly through the promoters website and the promotion is not applicable for purchases made within any other channel.

  6. Claims are only valid for orders placed within the previous 14 days.  Any claim made after this time will not be accepted.

  7. You must make your claim using your full legal name. The Promoter reserves the right to disqualify any Claimant who uses multiple names or any false names and to require them to return to the Promoter any refund awarded.

  8. By submitting your claim you agree that you will be legally bound by these Terms and Conditions.

  9. Claim value: the maximum claim value is the price paid at the time of purchase through the website novelteadrinks.com and in any case no higher than the amounts listed in clause 11.

  10. Claims will be paid using the same method the claimant used to pay in the first instance.  Payment will be processed within 28 working days of a claim being received.

  11. Maximum Refund Value: £30

  12. In any event the total maximum refund value per claim will not exceed £30.

  13. The Promoter is not responsible for incorrect payments where the details provided were incorrect.

  14. Payments cannot be reversed once they have been processed. No replacement payments will be granted.

  15. The Promoter is not responsible for system errors or other third party issues.

  16. Claim Validity and Maximum Refund Values: A maximum of one claim per household.

  17. For the avoidance of doubt, if more than the permitted number of claims are received from the same address, all such claims and any associated claims from their household will be disqualified.

  18. Bulk claims made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible claims, or via third parties or syndicates, claims by macros or other automated means and claims which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted.

  19. If it becomes apparent that a participant is attempting to circumvent this condition by, for example, using identities other than their own or automated means, their claim will be void.

  20. Data Protection: Any personal information provided by the entrants will be used by the Promoter and/or its agents for the purpose of conducting this promotion. The. Promoter may disclose entrants' personal information to its contractors and agents to assist in conducting this promotion or communicating with entrants.

  21. General: The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

  22. Where a Claimant (i) has not completed fully; or (ii) has been found to be in breach of any of the terms and conditions of this promotion and in particular where a person is in breach of any entry restrictions, the Promoter may nevertheless still enforce its right to disqualify that person and require the return or reimbursement to us of any refund even where a refund has already been awarded and/or actually provided to the Claimant or awarded Claimant in question.

  23. The Promoter reserves the right to request proof of a Claimant’s identity in the form of a passport or driver’s license, and/or proof of a Claimant’s address information provided at time of entry in the form of a utility bill. The Promoter also reserves the right to request such other documentation as the Promoter may reasonably consider necessary.

  24. If you attempt to compromise the integrity or the legitimate operation of this campaign by cheating or committing fraud in ANY way, we may seek damages from you to the fullest extent permitted by law. Further, we may ban you from participating in any of our future promotions, so please participate fairly.

  25. The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this promotion agree that the Promoter will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from participation in this promotion.  Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

  26. If for any reason any aspect of this promotion is not capable of running as planned due to events outside of the Promoter’s reasonable control, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries (this includes, without limitation, by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion).

  27. The Promoter reserves the right to withdraw this promotion at any time.

  28. The rules of this promotion are subject to the legal and regulatory restrictions imposed under English law and the parties to any dispute or action shall submit to the exclusive jurisdiction of the English and Welsh courts.

  29. If any provision or part of these terms is deemed void or otherwise unenforceable in law then that provision or part shall be deemed excluded and the remainder of these terms shall remain in force.

  30. The Promoters decision in all promotional matters is final and no correspondence will be entered into.

  31. Claimants’ statutory rights are not affected.