NOVELTEA Promise FAQ

HOW DOES THE NOVELTEA PROMISE WORK?

If for any reason you are not fully satisfied with your NOVELTEA purchase, we'll give you a refund up to £30.

 

WHAT IS THE MAXIMUM AMOUNT I CAN CLAIM BACK USING THE NOVELTEA PROMISE?

The maximum amount that you can claim back is £30.

 

WHAT IF I PAID MORE THAN THE MAXIMUM AMOUNT?

The maximum amount is £30. If you paid more, the extra amount will not be refunded.

 

HOW CAN I CLAIM MY MONEY BACK USING THE NOVELTEA PROMISE?

Simply complete this form, and we will process your refund hassle-free.

 

WHY DO YOU WANT TO KNOW WHY I DIDN'T LIKE NOVELTEA?

When people don’t like NOVELTEA, we’d like to hear why. Whatever the reason for not liking our drinks, it will be great to know as it will help us improve them in the future

 

HOW MANY TIMES CAN I USE THE NOVELTEA PROMISE TO CLAIM MY MONEY BACK?

The NOVELTEA promise can only be used once per household.

 

DO I NEED TO SEND THE PRODUCT BACK?

No, you won’t need to return the NOVELTEA you’ve purchased.

 

HOW LONG WILL IT TAKE FOR THE MONEY TO GET INTO MY BANK ACCOUNT?

We aim to process your refund within 3-5 business days. However, the money may not appear in your account straight away. Please allow some time for your bank to process the transaction.

 

WHERE CAN I FIND THE TERMS AND CONDITIONS OF THE NOVELTEA PROMISE?

You can find the Terms & Conditions here.